Hidalgo Medical Services (HMS) is proud to announce that two of its outstanding team members have been recognized on a national stage for their dedication to improving the patient and employee experience.

During the Custom Learning Systems (CLS) 25th Annual Healthcare Service Excellence Conference, Imagine, held November 10–12 in Galveston, Texas, Joseph Brady, Director of Patient Access, received the Year One Implementation Coordinator Award, and Rodger Koest, PC Technician, was honored with the Service Excellence Advisor (SEA) Award. Joseph Brady stated, “It was a thrill and an honor to receive this award from CLS. This award is not just for me, but it represents the hard work and dedication of all the members of the HMS team who have put their heart and passion into helping us escalate the patient and employee experiences.” The sentiments from Rodger Koest included, “It’s an incredible honor to be selected for the Pinnacle Award for Service Excellence Advisor. I’m deeply grateful to HMS leadership for championing Service Excellence and to all my coworkers who bring it to life every single day. This recognition reflects our shared commitment to serving our patients and supporting one another.”

Joining Joseph and Rodger during this celebration of success were Amanda Barrett, Clinical Data Analyst, Amanda Frost, COO, Amy Jones, DNP, Gretchen Cannon, CFO/CIO, and Dan Otero, CEO.

HMS, a proud member of Custom Learning Systems, has partnered with CLS for more than a year and is now entering its second year of this collaboration. Through this partnership, the organization has strengthened its culture of excellence by empowering staff to create meaningful, positive experiences for patients and colleagues alike.

“Our leadership team and Board of Directors are extremely proud of the work Joseph and Rodger have done, as well as all employees who are actively engaged in making HMS a place where both patients and staff feel valued and supported,” said Dan Otero, HMS CEO.“These awards are a reflection of our team’s shared commitment to continuous improvement and compassionate care.”

Over the past 12 months, HMS has achieved impressive patient satisfaction results, averaging 93.5 percent with a high of 94.8 percent. The organization’s Net Promoter Score over that same period averaged 63.58 percent, reaching a peak of 71.17 percent—metrics that underscore the trust and satisfaction of the community it serves.

As a Federally Qualified Health Center (FQHC), HMS remains dedicated to its mission of positively impacting the health, well-being, and quality of life for the residents of Hidalgo and Grant Counties and across Southwestern New Mexico.

“These achievements are a testament to the dedication and compassion our team members bring to work every day,” added Otero. “Together, we’re building healthier communities—one patient, one experience at a time.”

HMS is dedicated to serving the healthcare needs of our community with compassion and excellence. HMS is a Federally Qualified Health Center 330 Grantee under 42 USC 245b and a deemed Public Health Service Employee under 42 USC 233(g)-(n). Hidalgo Medical Services proudly celebrates 30 years of excellent healthcare delivery to Southwestern New Mexico.