Patient Portal is a secure messaging system between our patients and HMS. The following is a list of features currently available in the portal: request appointments times, send automatic e-mail appointment reminders, view lab and imaging results, send refill and referral requests, view current and past billing statements, view and download Patient Health Record.

Yes! As long as the patient is an active patient with HMS, has access to the internet and has a valid email address the patient will be able to access the portal.

The patient’s PHI (Protected Health Information) is only accessible from a browser with SSL support which ensures all information transmitted over the internet is encrypted and secure. Additionally, no one except the patient has access to the password. Staff members can reset a password, but the patient must choose a new password upon successfully

At this time, the patient will need access to a computer or device that is connected to the internet. The portal is accessed from within an SSL (secure protocol) enabled web browser at the following address: http://www.hmsnm.org/portal

The Patient Health Record, or PHR, is a complete record of known allergies, health problems that have been treated by the clinic, active medications, and Lab/Diagnostic Imaging results. The PHR can be downloaded by the patient and taken to another health center for continuity of care.

The PHR can be viewed in several different ways. The Home Screen of the portal displays a link labeled “Request Your PHR”. The patient can click on this link or by clicking “PHR-Complete Report” from the left-hand side menu. The patient can also see a PHR broken down by section simply by clicking on the link “PHR-View” in the left-hand side menu. Additionally, the patient can view individual Visit Summaries by clicking “Visit Summary” from the left-hand side menu. The Visit Summary link will display a list of visits; the patient will need to select the date of the visit to obtain the relevant information.

The patient will need to either select “Request Your PHR” from the home screen, or by clicking the “PHR-Complete Report” from the left-hand side menu. Once the report is displayed, the patient will need to click the link “Download in CCD format” located in the upper right-hand side of the screen. The report will be downloaded as a XML file.

The patient can invoke a conversation with the clinic or their doctor by clicking the link “Message to Practice” located in the left-hand side menu. The patient will need to enter a subject for the message as well as enter text into the message area. The “Addressed To:” field is optional but can be used to help direct messages to the correct staff member. All messages sent from the portal are automatically routed to the facility listed on the patient’s demographics screen.

The patient will need to click the link “Lab / Diagnostic Reports” located in the left-hand side menu. A list of Labs and Diagnostic Imaging will be displayed and sorted by date. Clicking on a line item will display details of the Lab/DI. Labs and Diagnostic Imaging are also displayed in the PHR-Complete report, as well as PHR-View.

The current statement can be viewed directly by clicking the link “Current Statement” located in the left-hand side menu. Historical Statements can be viewed by clicking the link “Past Statement”; a list of statements sorted by date will be displayed. Clicking on a line-item will display the statement for the selected visit.

Clicking the link “Refill Requests” located in the left-hand side menu will display a list of current medications. The patient will need to check the box(s) next to the medication(s) the patient wishes to have refilled and then click “Refill Request”. A message entry box will be displayed and will have the medication(s) already populated into the message body. The default pharmacy listed under the patient’s demographics screen will be displayed by default. The patient can select which pharmacy he/she wishes to use for the refill by clicking the “Select Pharmacy” button. The patient will need to know the name of the pharmacy and type the first few letters into the Lookup field. The patient will need to click the button labeled “Lookup” and select their preferred pharmacy from the populated list. Once the pharmacy has been selected, the patient will need to answer a few questions in the message area. The patient will need to enter the number of refills requested for each of the displayed medications and will need to provide a valid phone number where he/she can be reached. The patient can optionally enter comments below the comments heading. The request will be sent once the patient clicks the “Send” button.

The patient will need to click on the link “New appointment” located in the left-hand side menu. On the following screen the patient will need to choose several options: Appointment Type, Facility, Provider, Preferred Date Range, Weekday, Time, Preferred Method of Contact. The patient will also need to verify the email address and phone number; enter a reason for the visit and provide any further details in the message area. The request will be sent to the selected Facility once the patient clicks the “Send” button.

To view the current appointment details, the patient simply needs to click the link “Current Appointment” located in the left-hand side menu. To see a list of historical appointments, the patient will need to click the “Historical Appointments” link located in the left-hand side menu.

The patient will need to click “Lab Request” located in the left-hand side menu. A list of labs will be displayed, the patient can select either one lab or select multiple by holding down “ctrl” and clicking on the requested labs. The Body of the message is optional; the patient can add additional information if needed. The request will be sent once the patient clicks the “Send” button.

Referrals can be handled in two ways: If the patient needs a previous referral to be renewed, he/she will need to click the “Referrals” link located in the left-hand side menu. A list of historical referrals for the patient is displayed. The patient can select multiple referrals by clicking the checkbox next to the requested referral; the patient must then click “Request”. A message area will be displayed and the patient can optionally add information to the message body. The request will be sent once the patient clicks the “Send” button. If the patient is requesting a new referral he/she must click the “Referral Request” located in the left-hand side menu. The patient will need to specify the problem and the reason for the referral in the message body. The request will be sent once the patient clicks the “Send” button.

The patient can change their password from within the portal, or request the clinic to change the password for them. For either option the password must be at least 8 characters in length. To change the password from within the portal, the patient will need to click the link “Reset Password” located in the left-hand side menu. The patient will need to enter their current password and then enter a new password as well as confirm the new password. The password will be updated once the patient clicks the “Submit” button. To change the password at the clinic, a staff member with proper permissions can open the patient’s hub, and click “Info”. From the Patient information screen, the staff member will need to click “Options” located at the bottom of the screen; then select “Web Enable”. The staff member only has to enter a new temporary password into the “Password” and “Confirm Password” fields. The password must be the same for both entries and should be generic enough to communicate clearly. A suggested password would be “changeme” or “newpass1”. No other fields or checkboxes need to be changed; the staff member will need to click “OK” to update the password. You can optionally print the information for the patient if he/she are in the office at the time of the password change. Note: It will take up to 5 minutes for the changes to take effect.

The patient can change their email from within the portal, or request the clinic to change the email for them. To change the email from within the portal, the patient will need to click the link “Personal Information” located in the left-hand side menu. The patient will need to update the field labeled “Email”. The updated email address will be sent to the clinic once the patient clicks the “To update click here” button. An assigned staff member will need to update this information before it takes effect. To change the email address at the clinic, a staff member can update the email address in several ways: • From an Appointment Window • From the patient hub -> Info -> Additional Info • From the patient hub -> Info -> Options -> Web Enable The email address will take up to 5 minutes to take effect on the portal.

At this time, there is not a way for the patient to manually remove themselves from the portal. The patient will need to contact the clinic to have the access and all data removed. The patient can request to be re-enabled at any time. To disable an account at the clinic, first open the patient’s hub then select “Info”. On the Patient Information screen, click the options drop down at the bottom of the window and select “Web Enable”. On the Patient Portal Account Management screen, check the box labeled “Disable patient’s portal account” and click “OK”.

Not at this time. This is an upcoming feature of the portal. Patients can, however, print a statement from the portal and include a check or credit card payment via mail or by bringing cash, check or credit card payment to the clinic. Patients can also elect to pay their bill over the phone by calling any HMS clinic with a credit card payment.