HMS Financial Services
Available Financial Services
- HMS is able to provide quality health care to all our communities regardless of insurance coverage due to our multiple resources such as the sliding fee discount program, insurance enrollment on site as well as many additional community resources.
- The Sliding Fee Discount Program (SFDP) offers significant discounts and assures access to health care for all with incomes at or below 200% of the Federal Poverty Guidelines. Hidalgo Medical Services (HMS) provides discounts to our established schedule of fees, based on family size and income. The program is designed to reduce barriers to accessing health services for such patients.
- Eligibility is determined once a patient has completed an eligibility form and submitted income verification with the HMS Family Support Department. Once deemed eligible for a discount, the patient will be charged following the SFDS as applicable.
- HMS provides assistance to our patients with access to SNAP food assistance, utility, assistance, and referrals for housing and transportation needs.
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HMS is able to offer multiple payment options for our patients such as online bill pay, payments by mail, patient portal or in-clinic
- On-Line Bill Pay- Please click here for online bill pay. We appreciate you choosing the HMS family as your healthcare provider. Please complete the necessary information on the link to complete your payment. Payment receipt will be sent via email after the payment is processed. Payments will be posted to your account within 48 business hours.
- Payments by Mail – Patients can mail payments to our billing office at 530 DeMoss Street, Lordsburg, NM 88045. Payments will be posted to your account within 48 business hours from when the payment is received.
- Patient Portal – Patients can sign in to their patient portal account and click on the pay my bill. Please complete the necessary information on the link to complete your payment. Payments will be posted to your account within 48 business hours.
- In-Clinic Payments – Patients can visit any of our clinic locations to make a payment in person.
- Billing Department – If you would like to pay your bill by phone or need assistance with your HMS billing, please reach out to our Patient Financial Services Department at 575-597-2498 (Lordsburg) or 575-597-2497 (Silver City). Your call will then be routed to the Patient Financial Specialist who can best meet your payor specific needs.
- What types of insurance does HMS accept?
- When is payment for services expected?
- Are discounted services available?
Our Family Support Services department can assist patients with insurance enrollment for Medicaid, Medicare and New Mexico Exchange. For more information please contact our CHW workers below.
HMS accepts Medicaid, Medicare and most commercial plans. Please contact us to find out if we accept your insurance plan or you can call your insurance company directly for this information.
Co-payment, co-insurance and deductibles are due on the date of your appointment. If you owe any additional fees a monthly statement will be mailed to you.
HMS offers sliding fee discounts for patients based on the Federal Poverty Guidelines, family size and income. Please reference the Discount Program tab above for more information.
HMS takes great pride in its ability to help you get your claims paid promptly.
Want to know more about HMS Billing Process or have a question about billing? Check out the following:
- Billing Department – If you would like to pay your bill by phone or need assistance with your HMS billing, please reach out to our Patient Financial Services Department at 575-597-2498 (Lordsburg) or 575-597-2497 (Silver City). Your call will then be routed to the Patient Financial Specialist who can best meet your payor specific needs.
HMS Billing Process and HMS Billing Frequently Asked Questions
I received a bill from TRICORE Reference Laboratories for labs I received at HMS, what should I do?
If you received a bill from TRICORE you must contact TRICORE at 800-245-3296. If TRICORE asks you to contact your provider's office, please contact the Clinic Coordinator for the facility where your services were rendered.
Why am I getting a bill when I paid what I was told at the front desk?
The information provided to you is an estimate and not a guarantee of payment. Oftentimes operations staff is not aware of all the services that were rendered at the visit until the provider completes his or her progress notes. This could change the amount you may owe. Also, your payer may pay your claim differently than we had anticipated. We will only bill you what your payer states is patient responsibility and/or is reflected on the explanation of benefits that you receive from the insurance company.
Why is my balance so much? Did you bill my insurance?
Different variables can cause your balance to be higher than you expected, such as
deductibles or non-covered services. It is also possible that we do not have the correct
insurance on file for you. If you feel that something is not correct with your billing, you can
always reach out to our Patient Financial Services Department, they are here to help you
understand your balance, correct insurance information, and/or follow up on any issues that
may have been identified.
Why did I receive multiple statements this month? (Each has different balances.)
Our statements are generated by the facility location. This means that if you are receiving services at multiple HMS facilities, you could potentially receive a statement from each of those facilities. In addition, if you are a guarantor for a family member you may also receive a statement from each of the facilities, they have received services at.
Why am I receiving a statement, if I paid my copay at the time of service?
Often payments are applied to previous balances on your account. Although you intended to pay your copay for that day’s service, your account reflected a past due amount. Part or all of your payment may have been applied to the past due amount to satisfy that balance first. Any additional amounts will be applied to the current service date, but there may not have been enough collected to cover both balances and that is why you are receiving a statement. If you would like to pay your bill by phone or need assistance with your HMS billing, please reach out to our Patient Financial Services Department at 575-597-2498 (Lordsburg) or 575-597-2497 (Silver City). Your call will then be routed to the Patient Financial Specialist who can best meet your payor specific needs.
To make an appointment (or get more information) please feel free to call any of our CHW workers in our Family Support Department. Please call HMS Family Support Services at 575-597-2496.